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4 Mistakes to Avoid When You Have to Deliver Bad News

There will always be tough things that need to be shared with your staff. If you stay away from these common communication errors, even bad news will be easier to accept.

4 Mistakes to Avoid When You Have to Deliver Bad News

One of the most important jobs of leaders is to tell people what’s going on, even when the news is bad. Leaders must be able to address everything from an individual performance issue to the denial of budget for new personnel or other resources, the loss of a client or project, even an existential threat to the business, such as a tariff or regulatory change.

The first time as a young manager that I fired someone, she had to ask me to be sure, “Are you firing me?” Since then, I’ve learned a lot about how to deliver bad news, and why any attempt to minimize the leader’s own discomfort usually leads to more confusion or damage than necessary. Here are four common mistakes that leaders may make if they haven’t had appropriate training or if they haven’t developed the confidence to lay out the situation clearly.  Read More

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