More than free data: FreedomPop launches carrier-killing mobile service with free calls and texts
For wireless Internet provider FreedomPop, the endgame was always to offer a completely free mobile service.
One year after successfully launching with the radical idea of offering free mobile data and cheap devices, FreedomPop today is launching a full-featured free mobile service, which comes with 500 text messages and 200 anytime minutes. It also comes with the company’s usual 500 megabytes of free data.
Like FreedomPop’s existing services, the new service runs on Sprint’s network. But while FreedomPop has recently moved to Sprint’s LTE network for its latest hotspot, the company is relying on the slower WiMax 4G network for its first phone, the HTC Evo Design, which it will offer for $99. FreedomPop is only buying up refurbished Evo Design units, which helps it cut costs, founder and chief executive Stephen Stokols told me.
Of course, FreedomPop’s service isn’t free forever: You can pay $10.99 to get unlimited voice and text (with no contract), and similarly you can pay for extra data. With its initial service, FreedomPop was the perfect way to get your grandmother online, or just about anyone who doesn’t need a dedicated broadband or cellular service. Now, FreedomPop has become the best way to get your older relatives fully connected.
After scoring $5 million in funding back in July, Stokols says FreedomPop has more than tripled its customer service staff. Now the company is able to respond to issues within a day, where it used to take more than three days. In a previous chat, Stokols mentioned that the company’s biggest mistake over the past year was underestimating its customer service needs. With this launch, he isn’t making the same mistake. Read More
Posted on October 1, 2013, in Technology and tagged cell phones, cellular service, completely free mobile service, customer service, free mobile, free mobile data, free mobile service, FreedomPop, Stephen Stokols, technology, wireless Internet provider. Bookmark the permalink. 1 Comment.